Roles and Responsibilities

After our annual 360 Performance Review, each Head Team should update their team's Job Description to represent each member’s actual role accurately.

Job Descriptions For Job Boards¶

External job descriptions, with marketing copy and job requirements, are saved in the Job Descriptions folder of our People Operations Shared Drive

Executive Assistant¶

Description¶

Calendar management for the CEO and executive team as needed. Includes coordinating schedules over multiple time zones.
Meeting facilitation and preparation, including Zoom, phone and web conference calls
Draft meeting agendas and disseminate meetings materials
Schedule and coordinate international travel for the executive team
Call, calendar, meeting, and travel coordination, including creating itineraries, document preparation, etc.
Triage inbox for CEO on daily basis and notify them of high priority items
Consolidate receipts for the executive team and upload to Brex
Setup new accounts as requested and save credentials to 1Password
Establish and implement remote office procedures and controls and add to the Handbook
Act as an information source on group and company policies
Maintain confidentiality with the executive team’s personal details and sensitive company data.
Compose complex and/or confidential correspondence in Google Docs or Sheets.
Research issues, assist with budgetary planning and compiling statistical data for financial planning
Provide support and facilitate larger projects managed by others. Perhaps manage less complex projects independently
Assist Operations Manager with the onboarding process for new team members
Prioritize daily administrative tasks to ensure that projects are completed on time
File expense reports
Develop a strong rapport with the company’s contacts and partners
Plan virtual company events such as conferences, holiday parties, and executive off-site meetings
Perform other duties as assigned by the supervisor
Share with everyone in the company using the @general Slack channel a monthly update of all-company operational KPI metrics.

Requirements¶

Bachelor’s degree
Use English as primary work language
Minimum of 5 years’ experience as an Executive Assistant and/or Project Coordinator
Experience working in a remote environment is a plus
Advanced G-Suite, MS Suite experience, and travel management required
Experience supporting multiple managers with calendar management, travel arrangements, scheduling of meetings and events
Experience working with executives, senior managers, and subject matter experts
Experience working with international remote teams
Cultural sensitivity to be able to work well with people from all over the world
Understanding of commercial tax law (employment, tax law filing, etc.)
Proficiency with the Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) and 1Password, G-Suite, and Dropbox.
Legal and tax experience is highly sought after
Ability to work extended hours as needed
Proven track record of providing high-end support

Head of Engineering¶

Description¶

The Founding Head of Engineering at DoubleGDP will lead the full lifecycle of our product development from inception to its first active users and beyond. They will lay the technical foundations for how cities will manage security and privacy, connect with their residents and stakeholders, administer modern and accountable services, and connect with a broader software ecosystem. Just as importantly, they will create our engineering culture and organization: they will determine the skills we need and recruit an innovative and distributed team to join, develop our standards and processes, drive our goals and results. We expect this leader to operate as a player / coach - contributing great code and setting standards while helping others meet a high quality bar. They will lead our formative product group, grow and evolve rapidly, and be expected to take on senior management responsibilities as they become necessary.

Requirements¶

Technical credibility based on past development work (including security work)
Experience building a complex, multi-stakeholder product
Excellent written and verbal communication skills
Ability to build a team quickly and recruit top talent
Strong customer orientation and management philosophy
Knowledge of agile project management techniques and best practices
Demonstrated track record of success at multiple organizations
Experience working remote, managing remotely, and/or working with remote offices
Expertise in Ruby and React and numerous other technologies in a standard SaaS stack
10+ years of work experience

Full Stack Engineer¶

Description¶

Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
Collaborate with team members to establish objectives and design more scalable, cohesive code to enhance the user experience.
Develop back end website applications.
Design and develop APIs.
Develop front end website architecture.
Design user interactions on web pages.
Work alongside production managers and designers for web features.
See a project through from conception to completion.
Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
Write tests and set code standards
Manage our tech stack, based on Ruby/Rails, Javascript/React, Postgres, Redis, and Heroku
Reports to the Head of Engineering

Requirements¶

5+ years of work experience as a software engineer
Experience in developing Blockchain application is preferred
Experience in City management is preferred
Experience building and deploying high-capacity applications in cloud environments (AWS or Heroku)
Fluency in Ruby and Javascript, and familiarity with other languages such as Java, PHP, or Python.
Experience with SQL, Postgres, Redis, Elasticsearch and or Redshift, CodeBuild & CodeDeploy, Lambda, S3, API Gateway, Unix command-line navigation, Git / Github
Focus on efficiency, user experience, and process improvement.
Ability to work well with geographically distributed teams as well as highly collaborative environments.
Strong problem solving, verbal and written communication skills, and comfort with ambiguity.
Believer in Test Driven Development and Continuous Integration

User Interface Designer¶

Description¶

Experienced and talented UI designer to design and shape unique, user-centric products and experiences. The ideal candidate will have experience working in agile teams, with developers, with customers, and with product management. You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction, and to design functional and attractive screens for engineering.

Responsibilities¶

Be a great team player, experienced in working with agile teams.
Ability to collaborate closely with developers, copywriters and UX designers.
Create, improve and use wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas using any of these methods.
Present and articulate your design decisions.
All your design decisions should be based on the overall design roadmap as well as your own design thinking and fundamental principles (i.e. color theory, visual weight, etc.)
Continually keep yourself and updated with the latest changes in industry standards.

Requirements¶

Three or more years of experience and proven track record.
Strong portfolio to be presented during interview.
Hands-on experience creating wireframes, prototypes, storyboards, user flows, etc.
Experience using tools such as Photoshop, Sketch, Illustrator, InVision, UXPin, Quartz.
Understanding of basic front-end languages: HTML5, CSS3 Javascript.
Creative ideas with problem solving mindset.
Experience working in an agile/scrum development process.
Be open to receiving objective criticism and improving upon it.

Head of Customer Success¶

The Head of Customer Success will lead the implementation with our customers (city administrators), crafting a joint strategy to help them grow with our platform. They will set strategic goals for our CS organization, manage the team that drives user adoption, and run our support operations. Reporting to the CEO, they will have an instrumental role in setting company direction, providing feedback and insights to product and engineering teams, and helping us bring on new customers. They must have good relationship savvy and business acumen, excellent written and verbal communication skills, familiarity with SaaS software deployments, and an orientation toward action consistent with values-driven leadership.

Description¶

Drive customer outcomes, often amid ambiguous situations
Grow relationships with customers’ management teams
Work with customer to set strategic goals and priorities that align with ours
Advocate adoption of our platform with customers and their constituencies
Run customer service and support operations
Provide actionable insights both to customer and to other DoubleGDP teams
Lead Customer Success team, develop its members, and grow it as we scale

Requirements¶

5+ years leading customer-facing teams
Technical proficiency with a range of SaaS platforms
Demonstrated success in managing a team to outcomes
Experience in sales or account management
Strong analytical skills and ability to leverage data to inform decisions
Understanding of training, support, and/or operations management
Experience working in an international organization
Ability to attract and retain talent
Empathy, humility and listening skills

Customer Success Manager¶

Description¶

The DoubleGDP Customer Success Manager is responsible for increasing user adoption in a customer community and ensuring users achieve their goals. They become a trusted advisor and representative of our customer, helping them to utilize our software and helping our product team understand how to improve the platform to better meet customer needs. They develop meaningful relationships both with residents and community members as well as city users and managers to understand and articulate goals, train people on how our software helps them, and ensure increased adoption and smooth customer operations. This is a vital role to the success of our community and a key influencer in shaping our product.

Responsibilities¶

Training and rollout of new features
Define user and stakeholder goals and plans
Establish a regular communication cadence with key account stakeholders
Collect user and stakeholder feedback and share in a structured way with product team
Proactively monitor and report on health of customer operations
Provide customer support and troubleshooting when issues arise
Participate in quarterly business reviews with customer and product teams

Requirements¶

5+ years of work experience
Excellent verbal and written communication skills
Proactive mindset, looking for ways to improve and willing to advocate on behalf of users
Demonstrated persistent patience in dealing with customers
Able to quickly understand our application and relate it to user experience
BA degree expected
Experience with training or teaching a plus
Familiarity with Google Docs, Sheets, and Slides; Slack and Asana is required
Familiarity with other SaaS software for CRM, ERP, security, or finance is a plus

Head of Product¶

Description¶

The Head of Product is responsible for product planning and execution throughout the Product Lifecycle. They will work with a wide range of external stakeholders including city leaders, administrative staff, pioneering residents, and prospective homeowners to build a product that becomes a centerpiece to grow new city communities. They must identify and articulate needs among these groups that will be the basis of a product that’s in high demand and active use. They will work closely with DoubleGDP’s engineering, customer success and partnerships teams to define the product vision and prioritize needs. They will employ creative product and process solutions to help us grow our weekly active users week over week. They’ll work with the CEO to ensure the product aligns with the company’s overall vision and strategy.

Requirements¶

At least 8 years of experience in product management
At least 3 years of leadership experience, with ability to inspire and motivate
Experience working in an international environment spanning disparate time zones
Experience working in a startup
Ability to advocate a specific perspective while also being able to solicit and incorporate feedback
Familiarity with a wide range of product paradigms, including CRM and community engagement products.
Ability to convey ideas concisely and specifically, both verbally and in writing
Sound knowledge and understanding of business and technology
Strong analytical, strategic and coordinating skills
Interest in travel in emerging markets
Background in software development is a plus

Nice-to-have¶

Prior experience working in city innovation projects
Work in a startup companies
Building enterprise products
Managing global teams
Familiarity with open source projects

Role Update¶

Synthesize learnings from users, CSMs, and sales prospects into “stories” and epics that are easily understood and actionable by design and engineering
Drive sales by uncovering prospects’ needs, articulating value propositions, and devising modular approaches that allow us to get a foot in the door and grow
Contextualize stories with examples of other products that solve similar problems so that we can assess common paradigms and avoid reinventing the wheel
Prioritize and features and epics into a product roadmap that lets software provide leverage on other team’s work to achieve strategic goals
Measure adoption and usage of product through analytics and other means to evaluate what’s working well and where we can improve or retire features
Design processes that allow a global team to efficiently communicate and synthesize learnings, and to understand how the product has evolved and what’s planned to come
Customer Needs, Partner Needs, Training and Adoption

Associate Product Manager¶

Description¶

Interacts with customers and prospects to perform needs discovery and document new product use cases
Takes a user-centered approach to ensure product experience and new feature development delights community administrators as well as residents while balancing business needs
Manages key areas of the featureset for planned communities including gate access, community hub, booking amenities, and incident management
Writes epics and stories for new features and product improvements in areas of focus
Collaborates with design team to create mockups and designs of new features and improvements
Contributes to product vision & strategy, roadmap prioritization and sprint planning with Head of Product
Works closely with sales and customer success teams to support sales process, new customer onboarding, and ongoing customer success efforts

Requirements¶

5+ years of work experience
Excellent verbal and written communication skills
Strong analytical, strategic and coordinating skills
Demonstrated ability to operate in customer and prospect facing roles
Able to quickly understand our application and relate it to user experience
Experience using workplace productivity tools including Google Docs, Sheets, and Slides; Slack
Familiarity with common product/project management tools like Trello, Asana, and Jira
Experience with other SaaS software including CRM, ERP, security, or finance/accounting tools is a plus

Head of Strategic Partnerships¶

Responsible both for contributing within your role and helping to build and improve our processes and culture across the company. The direct goal will be to sign partnership agreements with new city partners, growing DoubleGDP’s projected revenue.

Responsibilities¶

Sign deals with new cities who will good strategic partners for DoubleGDP
Refine and articulate value propositions and qualities that will lead to good partnerships
Build a pipeline of city developers interested in partnering
Cultivate relationships with city developers, special economic zones, and think tanks
Manage an account from early interest to a signed deal
Promote DoubleGDP as a thought leader in the new city market
Share insights, feedback, and processes that help us improve
Lead the company and help build culture of effective global asynchronous teamwork
Grow revenue

CEO¶

Responsibilities¶

Provide inspired leadership company-wide.
Make high-level decisions about policy and strategy.
Report to the investor (board of directors) and keep them informed.
Develop and implement operational policies and a strategic plan.
Act as the primary spokesperson for the company.
Develop the company’s culture and overall company vision.
Help with recruiting new staff members when necessary.
Create an environment that promotes great performance and positive morale.
Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.
Work with senior stakeholders, chief financial officer, chief information officer, and other executives.
Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Work with the executive board to determine values and mission, and plan for short and long-term goals.
Identify and address problems and opportunities for the company.
Build partnerships and alliances with other organizations.
Oversee the day-to-day operation of the company.

Market Research Contractor¶

We're looking for a marketing contractor to help us do initial needs identification for gated communities in the US, Africa, and LATAM. The first goal will be to arrange 10 informational interviews with buyers in each of those markets, and the project may grow from there. The person will work closely with the CEO and Head of Product on the following:

Identify a list of potential communities in our desired markets
Lead an outreach campaign to get them to speak with us
Help develop and refine our interview script
Coordinate the interviews and catalog learnings

The project may evolve to include:

Build quick landing pages (on Hubspot or other) to test messaging
Run ad campaigns to drive traffic
Analyze data to make recommendations on product direction

Sales Representative¶

Sales Rep Job Description¶

A DoubleGDP Sales Representative is responsible to work with qualified leads, help them understand the DoubleGDP solution, and convert them to paying customers. In order to be a successful enterprise software sales rep, you must have experience with sales as well as a good understanding of the DoubleGDP product. Familiarity with property management will be a big plus. The ideal candidate for this position must be technical-minded and have good interpersonal skills, as well as previous experience in either the sales or customer service industries. They must be driven and organized and a creative problem-solver. Ideally, you will be able to answer customer questions about our product while building trust and ensuring that our customers are satisfied with the sales you make.

Sales Rep Responsibilities¶

Assess client needs and help them understand how DoubleGDP can solve them
Meet with decision-makers and provide information about solutions
Perform product demonstrations and training as needed
Construct pitches and sales presentations
Relay information and feedback to product and customer success teams